Privacy Policy

Last updated: December 4, 2025

Thank you for visiting Gem Stays (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [www.gemstays.com] or use our property management and vacation rental services in the state of Arizona.

1. Information We Collect

We collect information to help us provide, improve, and manage our services.

a. Personal Information:
When you contact us, request a quote, or sign up for services, we may collect:

Name
Email address
Phone number
Property address or rental details
Payment information (processed securely by third-party providers)

b. Non-Personal Information:
We may collect non-identifiable data automatically through cookies or analytics tools, such as:

Browser and device information
IP address
Website activity (pages viewed, time spent, referral links)

2. How We Use Your Information

We use your information to:

Communicate with you about property management and rental services
Create, manage, and optimize Airbnb and vacation rental listings
Process payments and send invoices
Improve our website and user experience
Send updates or promotional information (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal information. We may share limited data with:

Service providers who assist in operating our business (e.g., booking software, payment processors, website hosting)
Third-party platforms such as Airbnb or Vrbo, when necessary to manage listings
Legal authorities, when required by law or to protect our rights and property

All third-party partners are expected to protect your data and use it only for authorized purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. You can adjust your browser settings to disable cookies, but some parts of the site may not function properly as a result.

5. Data Retention

We retain your personal information only for as long as needed to provide our services, comply with legal obligations, and resolve disputes.

6. Data Security

We use reasonable technical and organizational safeguards to protect your information against unauthorized access, loss, or misuse. However, no online transmission or storage system is completely secure.

7. Your Rights

You have the right to:

Access and review the information we have about you
Request corrections to inaccurate or outdated data
Request deletion of your personal data (subject to legal or contractual obligations)
Opt out of marketing communications at any time

To make a privacy-related request, please contact us at hello@gemstays.com.

8. Third-Party Links

Our website may include links to third-party sites such as Airbnb or other booking platforms. Gem Stays is not responsible for the privacy practices of these sites. Please review their policies before providing any personal information.

9. Children’s Privacy

Gem Stays does not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Gem Stays
Email: hello@gemstays.com
Phone: 520-300-9800
Website: www.gemstays.com
Location: Arizona, United States

Terms and Conditions

Last updated: December 4, 2025

Welcome to Gem Stays (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website [www.gemstays.com] and any property management or vacation rental services we provide (collectively, the “Services”). By accessing or using our website or Services, you agree to these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Overview of Services

Gem Stays provides vacation rental and Airbnb property management services, including but not limited to:

Listing creation and optimization
Guest communication and coordination
Cleaning and maintenance scheduling
Booking and calendar management

All listings managed by Gem Stays are located in the state of Arizona, USA.

2. Eligibility

By using our website or Services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements under Arizona and U.S. law.

3. Use of the Website

You agree to use the Gem Stays website for lawful purposes only. You may not:

Use the site in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to our systems or data
Engage in any activity that interferes with the website’s functionality or security

We reserve the right to suspend or terminate access to anyone who violates these terms.

4. Property Listings and Bookings

All property listings displayed on our website or through third-party platforms (e.g., Airbnb, Vrbo) are subject to availability and approval.

Booking terms, cancellation policies, and house rules are outlined in each property listing.
Guests must comply with all property-specific rules and local regulations.
Any violation of property rules may result in cancellation of your booking or removal from the property without refund.

5. Property Owners and Clients

For property owners using our management services:

A signed management agreement will outline fees, responsibilities, and payment terms.
Gem Stays reserves the right to adjust pricing, service packages, or availability with prior written notice.
Clients are responsible for ensuring their property complies with local zoning, safety, and rental regulations.

6. Payment

All payments for management services or guest bookings must be made through approved platforms or invoicing systems.

We may use third-party payment processors who handle transactions securely.
By providing payment information, you authorize us to process charges as agreed in your service or booking agreement.

7. Cancellations and Refunds

Cancellation and refund policies vary by property and booking platform. Please review the cancellation terms listed in your rental agreement or Airbnb listing prior to booking.

For management clients, cancellation terms will be specified in the signed management contract.

8. Limitation of Liability

To the fullest extent permitted by law, Gem Stays is not liable for:

Losses, damages, or injuries resulting from your stay, property use, or reliance on our website
Interruptions or errors on third-party booking platforms
Acts of nature, power outages, or events beyond our control

You agree to indemnify and hold Gem Stays harmless from any claims arising out of your use of our Services or properties.

9. Intellectual Property

All website content, including text, images, logos, and designs, is the property of Gem Stays and protected by copyright laws. You may not copy, reproduce, or distribute any content without our prior written permission.

10. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your data.

11. Changes to These Terms

We may update or modify these Terms at any time. Updates will be effective immediately upon posting on this page. Continued use of our website or Services after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be resolved in the appropriate state or federal courts located in Maricopa County, Arizona.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at: